Our priority is providing your child with a safe, clean and nurturing environment. If your child has fallen ill, for the interest of you, your child, and other children in the centre we ask that they should be picked up immediately.

If a child becomes unwell whilst at the centre the parents or care givers will be notified and asked to take the child home. Unwell children must be collected from the centre within an hour of being contacted therefore families must ensure emergency contacts are documented on the enrolment form.

Please refer to our Illness Policy for guidance of management of illnesses and infectious diseases.

We may need to call an ambulance or doctor if urgent medical attention is required. Every effort will be made to contact the parent or their nominated emergency contact as soon as possible.

All medical and ambulance costs are the parent’s responsibility. All illness at the centre is recorded on an Incident, Injury, Trauma, and Illness Record form.

You will find a table below detailing some common childhood illnesses and the exclusion periods recommended by the National Health and Medical Research Council that we follow. You can find the full publication this table is taken from in Staying Healthy in Childcare, 5th edition at www.nhmrc.gov.au.
Common Illnesses
Exclusion Period


Until 24 hours after last loose bowl motion

Hand, foot, and mouth disease

Until all blisters have dried

Head lice

Not excluded if effective treatment occurs before next day at the centre

Influenza and influenza-like illnessess

Until child is well

Medical Condition Management

If you child has a Medical Condition or Illness (for example anaphylaxis, allergies, asthma, diabetes, epilepsy, hearing loss, or medically diagnosed dietary restrictions) please discuss this with the Centre Director upon enrolment or when diagnosed. In this case, you must:

1 Complete relevant "Medical Management, Risk Minimisation & Communication Plan” - this form can be obtained here.

2 Complete the relevant forms:

  • ASCIA Action Plan for Anaphylaxis Reactions form (Found at ASCIA - www.allergy.org.au); or
  • Complete an ASCIA Action Plan for Allergic Reactions form (Found at ASCIA - www.allergy.org.au); or
  • Complete an Asthma Australia Asthma Care Plan for Education and Care Centre form (Found at Asthma Australia - www.asthmaaustralia.org.au)
  • You can find the above forms and more information here.

3 Have the forms signed by your child's doctor.

4 Please discuss Forms and Plans with the Centre Director during orientation sessions.

5 Upload signed forms to our enrolment system section - Medical Condition & Dietary Restriction.

A Medical Management, Risk Minimisation & Communication Plan is required for each type of medical condition. If the medical dietary condition is an allergy please follow the Allergy Medical Condition requirements.
Our centres provide high quality education and care.

Our centres provide high quality education and care.